TO REPORT E-MAIL, WEB SITES, OR INTERNET BANKING IRREGULARITIES

If you feel you have encountered any suspicious event dealing with e-mail, web sites, or Internet Banking with Citizens National Bank, you are encouraged to contact us immediately by some means other than e-mail. One option for contacting us is by calling 800-228-3485 and ask for assistance with suspected Internet fraud.

When determining if you have encountered Internet fraud, keep in mind that:

CITIZENS NATIONAL BANK WILL NEVER SOLICIT PERSONAL INFORMATION, ACCOUNT INFORMATION, OR OTHER SENSITIVE INFORMATION VIA E-MAIL, INTERNET WEB SITES, INTERNET BANKING FACILITIES or POP-UP WINDOWS.

If you have encountered any such activity that you feel is suspicious, we suggest as a minimum you perform the following steps:

1. Save as much documentation as possible regarding your suspicious encounter, in hard copy. It may be of value in researching the situation.
2. Contact Citizens National Bank as recommended above.
3. Access your Internet Banking account and change your username and password.
   It is a good practice to change your Internet Banking password on some regular interval regardless of whether you have encountered suspicious activity or not.
   Instructions for changing passwords are available online.
4. Monitor your accounts on a regular basis and report any suspicious changes using procedures mentioned above.

These recommendations are not intended to be a complete set of safety measures, and are only suggestions that you may find useful in providing protection for your financial information.