Citizens National Bank, Phone Banking

You can bank with us 24 hours a day.
Citizens Phone Banking is your connection to Citizens National Bank, giving you immediate access to the information you need most often. With Citizens Phone Banking, you can quickly and easily:

Make account balance inquiries.

Determine the most recent transactions on your account in increments of five.

Verify deposits as well as other electronic funds or ATM transactions.

Verify interest paid and earned information.

Make transfers.

Phone Banking

Using Citizens Phone Banking
Before using Citizens Phone Banking, make sure you have your account number(s) handy. Also have your Personal Identification Number (PIN) available.

Call Citizens Phone Banking from any touch-tone phone.
309-837-0693 or toll-free 1-800-305-1500

Wait for the greeting, then follow the simple instruction given to you over the phone. You will be offered a series of menu selections from which to choose. To access these selections from the Opening Menu, simply press the corresponding number(s) on your telephone.

Account Information and Funds Transfer Menu:

For information on checking and money market accounts, press 1.

For information on savings accounts, press 2.

For information on loan accounts, press 3.

For information on Certificates of Deposit and individual retirement accounts, press 4.

To transfer funds, press 5.

To return to the previous menu, press 8.

To repeat this menu, press 9.

To speak to a customer service representative, press 0.

If you wish to end this call please hang up at any time.

Checking and Money Market Menu:

For your balance, press 1.

For previous account transactions, press 2.

For deposit information, press 3.

For specific transaction inquiry, press 4.

For inquiry by check number, press 1

For inquiry by amount, press 2

To return to the previous menu, press 8

To repeat this menu, press 9

To speak with a customer service representative, press 0

For interest information, press 6.

To change your P.I.N.#, press 7.

To return to the account selection menu, press 8.

To repeat this menu, press 9.

To speak with a customer service representative, press 0

If you wish to end this call please hang up at any time.

Savings Menu:

For your balance, press 1.

For previous account transactions, press 2.

For deposit information, press 3.

For inquiry by amount, press 4.

For interest information, press 5.

To change your P.I.N.#, press 7.

To return to the account selection menu, press 8.

To repeat this menu, press 9.

To speak with a customer service representative, press 0.

If you wish to end this call please hang up at any time.

Loans Menu:

For your balance, press 1.

For your payment amount, press 2.

For pay-off information, press 3.

For your last payment date, press 4.

For your next payment date, press 5.

For interest information, press 6.

To change your P.I.N.#, press 7.

To return to the account selection menu, press 8.

To repeat this menu, press 9.

To speak with a customer service representative, press 0.

If you wish to end this call please hang up at any time.

Certificates of Deposit and I.R.A. Menu:

For your balance, press 1.

For your last interest paid, press 2.

For your next interest payment date, press 3.

For your maturity date, press 4.

For accrued interest, press 5.

For interest information, press 6.

To change your P.I.N.#, press 7.

To return to the account selection menu, press 8.

To repeat this menu, press 9.

To speak with a customer service representative, press 0.

If you wish to end this call please hang up at any time

Funds Transfer (From Account) Menu:

To transfer funds from a checking account, press 1.

To transfer funds from a savings account, press 2.

To return to the previous menu, press 8.

To repeat this menu, press 9.

To speak with a customer service representative, press 0.

Funds Transfer (To Account) Menu:

To transfer funds to a checking account, press 1.

To transfer funds to a savings account, press 2.

To return to the previous menu, press 8.

To repeat this menu, press 9.

To speak with a customer service representative, press 0.

Instruction Menu:

To access information you will need your account number and your four digit Personal Identification Number. The last four digits of your social security or tax I.D. number have been assigned as your initial P.I.N. number. The first time you access your accounts you will be required to change you social security or tax I.D. to any other four digit number.

The accounts information and funds transfer menu provides access to checking, savings, consumer and mortgage loans and time deposit accounts, as well as the ability to transfer funds.

The checking and savings menus provide access to your account balance, previous account activity, your last deposit date and amount, specific check information, and interest information.

The loan account menu gives access to your consumer or mortgage loan account balance, payment and payoff information, and interest information.

The time deposit account menu gives access to your time deposit balance, interest information and maturity date.

Action keys on your telephone key pad are as follows. 8 will return you to the previous menu. 9 will repeat the menu you are in. 0 will transfer you to a customer service representative during regular banking hours.

Insurance and Investment products are not FDIC insured, are not guaranteed by the Bank and are subject to investment risk with possible loss of principal.